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D Source Training and Placement Services is a professional pre-placement training and placement consultancy based in Nasik. Established in 2013, D Source specializes in providing end-to-end recruitment and staffing solutions across India. Their services include background verification, permanent staffing, training and development, on-the-job training, and campus recruitment.
With a team of 11-50 employees, D Source is known for its experienced HR professionals who assist corporates in their manpower search.
D Source faced several challenges in their telecalling operations which were addressed by integrating Samvad with their Applicant Tracking System (ATS). The ATS was designed primarily for data storage, not for calling functionality, which led to:
Operational Inefficiencies: The manual approach was time-consuming and prone to errors, leading to missed follow-ups and potential loss of candidates.
Integrating Samvad with their ATS complemented the existing system and addressed these challenges:
Data Security: Calls were managed through mobile phones, with recordings securely stored on the Samvad server, reducing the risk of data leaks.
D Source leverages key Samvad features to optimize their telecalling operations:
Dashboard Analytics: Provides real-time insights into telecaller performance, including effectiveness and efficiency.
The implementation of Samvad has brought substantial benefits:
Positive Business Impact: Samvad has streamlined D Source’s recruitment process, leading to improved candidate engagement, higher placement success rates, and significant cost reductions.
D Source highly recommends Samvad to other recruitment firms seeking to enhance their telecalling efficiency, secure their data, and gain valuable insights into their operations.