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Financial Planning Academy

About the Organization

Financial Planning Academy is a premier provider of high-value financial planning courses. Dedicated to delivering top-tier education, they offer specialized training designed to enhance the skills and knowledge of finance professionals. Established with a focus on excellence, Financial Planning Academy helps individuals advance their careers through complete and advanced financial planning courses.

Challenges Before They Opted for Samvad

Before integrating Samvad, Financial Planning Academy encountered several challenges in their sales and payment collection processes:

  • Manual Call Management: Telecallers handled calls manually using mobile phones, lacking a streamlined system for tracking or recording interactions, which complicated performance monitoring and follow-up.

  • Handling candidate data and payment details manually on spreadsheets increased the risk of unauthorized access and data breaches, raising significant concerns about data protection.)

  • Operational Inefficiencies: Manual follow-up on candidates made it difficult to manage interactions effectively. As a result, there were missed opportunities, delayed responses, and potential revenue loss due to inconsistent follow-ups and delayed payment collections.

  • Complex Payment Collection: Given the high value of the courses, candidates preferred installment payments and post-dated cheques, requiring rigorous follow-up and tracking.

  • Complicated Follow-Up Management: Scheduling and tracking follow-ups for payment collections and course enrollments manually was inefficient. This often led to inconsistent follow-up, resulting in potential delays and missed opportunities for completing sales and securing payments.

  • Manual Reporting Issues: Generating detailed reports on sales performance, payment collections, and agent productivity manually was time-consuming and error-prone. This made it difficult to gain timely insights and make data-driven decisions.

How Samvad Helped Them Address Their Challenges

Integrating Samvad provided Financial Planning Academy with effective solutions to these challenges:

  • Seamless Data Integration: With the help of Samvad, Financial Planning Academy could streamline the management of candidate data, enabling efficient calling and follow-ups from a centralized system. This would improve accuracy and consistency in handling interactions.

  • Streamlined Payment Collection: With the help of Samvad, Financial Planning Academy could streamline payment collection by automating follow-up reminders, ensuring timely payments, reducing missed collections, and improving overall financial efficiency.

  •  Enhanced Performance Tracking: With the help of Samvad, Financial Planning Academy could utilize advanced analytics features for detailed tracking of agent performance, including closed deals and payment recovery. This would provide valuable insights for optimizing performance and making informed decisions.

  • Optimized Candidate Interactions: With the help of Samvad’s features like auto-dialing and automated follow-up reminders, Financial Planning Academy could streamline communication processes. This would reduce missed opportunities, enable faster responses, ensure more consistent follow-ups, and lead to timely payment collections and improved revenue outcomes.

Modules & Features They Are Using

Financial Planning Academy utilizes several key features of Samvad to optimize their operations:

  • Lead Module as Candidate Module: Manages and tracks candidate interactions throughout the sales and payment process.

  • Auto Dialer: Automates calling processes, allowing agents to focus on engaging with candidates.

  • Payment Collection Details: Agents get automated reminders for Payment follow-up to collect installment payments and post-dated cheques.

  • Performance Analytics: Provides real-time insights into agent performance, including closed deals and payment recovery metrics.

How the Implementation of Samvad Has Benefited Them Overall

The implementation of Samvad has delivered substantial benefits to Financial Planning Academy:

  • Improved Efficiency: Automation and centralized management have streamlined the calling and payment collection processes, enhancing overall operational efficiency.

  • Effective Payment Collection: Samvad’s handels complex payment methods and follow-ups have improved the collection of payments and reduced instances of overdue payments.

  • Complete Performance Analysis: The ability to track agent performance and recovery rates in detail has facilitated better decision-making and performance management.

  • Streamlined Follow-Up: Automated reminders and tracking have ensured consistent follow-up, improving payment collection rates and reducing administrative burden.

  • Positive Impact: Samvad has optimized the sales process, resulting in increased course sales, improved payment collection efficiency, and enhanced operational management.

  • Real-Time Insights: Access to real-time data and analytics has allowed for immediate improvements in strategy, leading to more effective sales and payment management.

  • Reduced Manual Errors: Automation has minimized the risk of errors associated with manual data entry and follow-ups, ensuring greater accuracy and reliability.

  • Cost Savings: By reducing the need for manual processes and administrative overhead, Samvad has led to cost savings and more efficient use of resources.

Financial Planning Academy highly recommends Samvad to other educational institutions and organizations with complex sales and payment processes, noting its effectiveness in enhancing efficiency, performance tracking, and payment management.

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