Copyright© 2024, Enjay IT Solutions Ltd.
Samvad is a powerful SIM-based telecalling app that helps you manage leads, streamline calling processes, and track performance. One of its standout features is Call Recording, along with an Auto Dialer to make telecalling more efficient.
However, not all phones support the Call Recording feature due to differences in device dialers. Here’s how you can quickly check if your phone supports this feature and what to do if it doesn’t.
Different brands use different dialers, and some devices come with the Google Dialer, which doesn’t support call recording in Samvad.
To find out what dialer your phone uses:
1. Open this link on your Android phone: Google Dialer 
2. If the app is already installed and if you see the following screen,
This means your device is using Google Dialer, and unfortunately, call recording won’t work.
But don’t worry—you can use a third-party dialer like ODialer to get call recording back.
1. Click here to check if your phone supports ODialer: ODialer Compatibility
If your phone is compatible, install ODialer to enable call recording on your device.
If your device doesn’t support ODialer, see our device Recommendations.
For further assistance, feel free to reach out to our support team.
With over 13 years of experience in the field of Telephony, Vishal Patel has a deep understanding of the technical and operational aspects of telephony solutions.
He is the mastermind behind Synapse Call Center CRM Solution.